Returns and Refunds Policy
At OBE, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please see our return policy below.
1. Return Eligibility
You can apply for a return within 14 calendar days of receiving your order. If more than 14 days have passed, we may not be able to provide a refund or exchange unless there is a valid quality issue.
Order Cancellation Policy
Customers can apply to cancel their orders up to 6 hours before shipment. Our order processing time is usually within 24 hours of placing the order. If a cancellation request is submitted before shipment and within the allowed cancellation period, the order will be successfully cancelled.
Return or Exchange Conditions:
The item must be unused and in its original condition upon receipt.
The item must be returned in its original packaging.
All accessories, instructions, and gifts must be returned together.
If your order included gifts, these gifts must also be returned.
If the returned item is missing accessories or gifts, we will deduct the retail price of those items from your refund.
To complete your return, we need your receipt or proof of purchase.
Do not send items directly to the manufacturer.
Do not return items to any warehouse without first contacting our customer service. Unauthorized returns may result in loss, and the customer will be responsible for any resulting damages.
2. Damaged or Defective Goods
If you believe your item was damaged during transit or arrived defective, please contact our customer service team within 24 hours of receiving the item.
To help us resolve the issue quickly, please provide the following information:
Your order number
Problem description
Photos or videos clearly showing the damage
Photos of the packaging and waybill
After verification, we will arrange a replacement, repair, or refund based on the specific circumstances.
For quality issues confirmed within 14 days of receiving the product, OBE will reimburse reasonable return shipping costs upon receiving the return and shipping invoice.
Product damage caused by misuse, improper operation, or unauthorized modification is not covered under warranty.
3. Returns Process
For returns or exchanges, please contact our customer support team:
Email: service@obe-eu.com
Please provide the following information:
Order Number
Product Model
Serial Number (if applicable)
Reason for Return
Product Photos or Videos (if applicable)
Our support team will guide you through the return process and provide the correct return address.
Return Address:
11201 Iberia St Unit A
Jurupa Valley, CA 91752
United States
Unauthorized returns may not be accepted.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Quality Issues
If the return is due to a verified product defect or shipping damage, OBE will cover reasonable return shipping costs.
Returns for Non-Quality Issues
If the return is for personal reasons (e.g., ordering the wrong product or changing your mind), the customer will be responsible for the following costs:
Return shipping cost
Original shipping cost (if any)
5. Refund
After receiving and inspecting your return, we will notify you by email that we have received it.
We will also inform you whether your refund request has been approved.
If approved, your refund will be automatically credited to your original payment account.
Refund Method and Processing Time
The refund will be credited to your original payment account (e.g., your bank account or credit card). Refund processing time is typically 1-15 business days, depending on your bank or payment service provider.
Please note that the exact processing time depends on your payment service provider or bank.
6. Refund Delays or Failures
If you have not yet received your refund:
Please check your bank account again.
Please contact your credit card company (refund processing may take some time).
Please contact your bank for the latest processing status.
If you have completed the above steps but still have not received a refund, please contact us:
service@obe-eu.com
7. Important Note
If the buyer refuses to accept the goods or does not cooperate with customs clearance, any resulting costs (including return shipping costs) shall be borne by the buyer.
We strongly recommend that customers use trackable logistics services or purchase shipping insurance when returning goods.
Without tracking information, we cannot guarantee receipt of returned goods.
8. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under this policy caused by events beyond its reasonable control (including but not limited to the following events):
Natural disasters
War or civil unrest
Extreme weather
Government restrictions
9. Warranty Exclusions
The limited warranty does not cover damage caused by:
Accidents, misuse, or improper handling
Exposure to liquid, moisture, sand, or dirt
Unauthorized repair or modification
Normal wear and tear
Damage caused by external factors such as fire, flooding, or electrical issues
Use with non-approved accessories or equipment
Free gifts or promotional items are non-refundable and non-exchangeable.
10. Contact Us
If you have any questions regarding our return or exchange policy, please contact us:
Email: service@obe-eu.com